{"id":15141,"date":"2022-11-09T15:03:56","date_gmt":"2022-11-09T15:03:56","guid":{"rendered":"https:\/\/fundible.com\/?p=15141"},"modified":"2022-11-09T15:08:13","modified_gmt":"2022-11-09T15:08:13","slug":"master-these-3-skills-to-help-you-build-strong-customer-relationships","status":"publish","type":"post","link":"https:\/\/fundible.com\/es\/master-these-3-skills-to-help-you-build-strong-customer-relationships\/","title":{"rendered":"Domine estas 3 habilidades para ayudarlo a construir relaciones s\u00f3lidas con los clientes"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-15143 size-large\" src=\"https:\/\/fundible.com\/wp-content\/uploads\/2022\/11\/iStock-1256603011-1024x576.jpeg\" alt=\"\" width=\"1024\" height=\"576\" srcset=\"https:\/\/fundible.com\/wp-content\/uploads\/2022\/11\/iStock-1256603011-1024x576.jpeg 1024w, https:\/\/fundible.com\/wp-content\/uploads\/2022\/11\/iStock-1256603011-300x169.jpeg 300w, https:\/\/fundible.com\/wp-content\/uploads\/2022\/11\/iStock-1256603011-768x432.jpeg 768w, https:\/\/fundible.com\/wp-content\/uploads\/2022\/11\/iStock-1256603011-1536x864.jpeg 1536w, https:\/\/fundible.com\/wp-content\/uploads\/2022\/11\/iStock-1256603011-2048x1152.jpeg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Las relaciones con los clientes son los v\u00ednculos que crea su empresa con sus clientes. Estas relaciones se construyen durante las interacciones con su empresa, a partir de campa\u00f1as de marketing y al brindar servicio al cliente.<\/p>\n<p><strong>Por qu\u00e9 es importante construir relaciones con los clientes<\/strong><\/p>\n<p>Tus clientes est\u00e1n en el centro de tu negocio. Es por eso que es vital para el \u00e9xito de su empresa concentrar mucha energ\u00eda y recursos en construir v\u00ednculos s\u00f3lidos con sus clientes.<\/p>\n<p>Cultivar relaciones s\u00f3lidas con sus clientes lo ayuda a:<\/p>\n<ul>\n<li>Aumentar la retenci\u00f3n de clientes<\/li>\n<li>Fortalece tu reputaci\u00f3n<\/li>\n<li>Crear confianza y credibilidad<\/li>\n<li>Obtenga m\u00e1s negocios repetidos<\/li>\n<li>Reducir la deserci\u00f3n de clientes.<\/li>\n<\/ul>\n<p>Aqu\u00ed hay 3 habilidades importantes para dominar como parte de la estrategia de construcci\u00f3n de relaciones con los clientes de su empresa:<\/p>\n<p><strong>Sea un buen (y activo) oyente<\/strong><\/p>\n<p>Para brindar un servicio al cliente de primer nivel, es fundamental que usted y su equipo sean oyentes excelentes y activos. Sus clientes quieren ser escuchados, as\u00ed que solicite comentarios y brinde oportunidades para que compartan sus pensamientos. Responda a sus clientes cuando le dejen rese\u00f1as tanto positivas como negativas, escuche sus comentarios e interact\u00fae con ellos en las redes sociales. Poseer habilidades de escucha s\u00f3lidas lo ayudar\u00e1 a servir mejor a sus clientes y mantenerlos satisfechos. Use sus comentarios sabiamente incorporando sus sugerencias para actualizar o mejorar su producto o servicio.<\/p>\n<p><strong>ser emp\u00e1tico<\/strong><\/p>\n<p>Los clientes no solo quieren ser escuchados, sino que tambi\u00e9n quieren sentirse valorados, comprendidos y apreciados. Quieren sentirse validados y que su empresa realmente se preocupa por su problema. Mostrar empat\u00eda al brindar servicio al cliente crea v\u00ednculos emocionales con sus clientes.<\/p>\n<p>Cuando los clientes contacten a su empresa con un problema, trate de ponerse en su lugar. Puedes demostrar que empatizas con tus clientes a trav\u00e9s de tus acciones y tus palabras. Use frases que demuestren que usted es comprensivo con su situaci\u00f3n, como:<\/p>\n<ul>\n<li>&quot;Sabemos de d\u00f3nde vienes&quot;.<\/li>\n<li>\u201cEntiendo lo frustrante que debe ser\u201d.<\/li>\n<li>&quot;Gracias por traer esto a nuestra atenci\u00f3n.&quot;<\/li>\n<li>&quot;Lamento que est\u00e9s enfrentando este problema&quot;.<\/li>\n<\/ul>\n<p><strong>Sea receptivo<\/strong><\/p>\n<p>Responder a sus clientes de manera oportuna genera lealtad y crea una mejor experiencia para el cliente. Si su empresa tarda en responder a las consultas de los clientes o no tiene soluciones efectivas para los problemas de las personas, la lealtad del cliente se ver\u00e1 afectada y su negocio se ver\u00e1 afectado. Los consumidores contin\u00faan exigiendo tiempos de respuesta cada vez m\u00e1s r\u00e1pidos, as\u00ed que aseg\u00farese de que su empresa tenga un plan para responder lo m\u00e1s r\u00e1pido posible a las consultas. Dependiendo de la naturaleza de su negocio, es posible que desee considerar la automatizaci\u00f3n de algunos de sus procesos para mejorar la capacidad de respuesta. Esto podr\u00eda significar implementar una opci\u00f3n de chat en vivo o agregar capacidades de reserva de citas en l\u00ednea a su sitio web.<\/p>\n<p>Si su empresa necesita un mejor sistema para realizar un seguimiento de las interacciones con los clientes, los datos de los clientes o simplemente desea aumentar la productividad y mejorar la capacidad de respuesta, un software CRM (gesti\u00f3n de relaciones con los clientes) puede ser una buena soluci\u00f3n. Le permite mantener todos los datos de sus clientes organizados en un lugar conveniente para que cada miembro del equipo pueda acceder. Esto mantiene a todos en la misma p\u00e1gina y lo ayuda a nutrir las relaciones con sus clientes y mejorar su nivel de servicio al cliente.<\/p>\n<p>Dominar estas 3 habilidades ayudar\u00e1 a consolidar las relaciones con sus clientes y crear\u00e1 una base s\u00f3lida para el crecimiento del negocio. \u00bfNecesita capital adicional para mejorar su estrategia de relaciones con los clientes o para implementar un software de gesti\u00f3n de relaciones con los clientes (CRM)? Cont\u00e1ctenos hoy al (855) 784-0008 o <a href=\"https:\/\/fundible.com\/es\/apply-now\/\">aplica hoy<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Customer relationships are the bonds your company creates with your clients. These relationships are built during interactions with your business, from marketing campaigns, and when delivering customer service. Why Building Customer Relationships is Important Your customers are at the center of your business. That\u2019s why it\u2019s vital to the success of your company to focus [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":15143,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9,11],"tags":[],"class_list":["post-15141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-featured"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Master These 3 Skills to Help You Build Strong Customer Relationships &#8211; Fundible<\/title>\n<meta name=\"description\" content=\"Customer relationships are the bonds your company creates with your clients. 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